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Lifecycle Management and Support Solutions
JR Automation offers a portfolio of lifecycle management services to support our customers from system go-live to upgrades and modernization. Whether you're experienced in automation and only occasionally need support or are new to automation, JR Automation can customize a plan to meet your unique needs.
What are JR Automation’s Lifecycle Management Services?
What is the Lifecycle Management Process?
An industrial automation system can last decades if it’s correctly designed, implemented, maintained, and modernized. There are six key stages of the process, and JR Automation provides support services at each:
Engineering: The sooner JR Automation is involved in the process, the better your outcomes. Early discussions allow the most cost-effective and highest-quality lifecycle support plan.
Preventative Maintenance: JR Automation offers a range of maintenance services that scales from consulting up to 24/7 on-site support. Additionally, we can develop a preventative maintenance plan that includes regular evaluations, remote or on-site, spare part sourcing, and emergency support.
Modernization and Upgrades: Even the most well-designed system can be improved - and you can count on JR Automation to not only recommend improvements when new technology is introduced, but also to support you through system changes, enhancements, replacements, or retrofits.
Lifecycle Management Services from JR Automation
Depending on your company's unique system and needs, lifecycle management services can include:
Initial Provisioning
JR Automation will guide you through the process of determining the range and quantity of components (including service tools, spare parts, etc.) that you need to keep your system running.
Replacement Parts
Emergency Service
Downtime is unacceptable - if you have an emergency, our Field Services team is strategically located across the country and ready to be dispatched to the site to assist in getting your system up and running again.
Training
Remote Technical Support
Preventative Maintenance
Identifying issues before they impact system availability is critical. Preventative maintenance is critical to maximizing uptime and equipment availability. Our Field Services team specializes in preventing failures with proactive scheduled maintenance on-site.
On-site Support
Modernization and Upgrades
As your company grows and products and processes change or demand and production vary, your automation systems should keep up with you. JR Automation's Lifecycle Management team has a dedicated group to bring new life to older systems. Our remote technical support desk is available 24/7 to troubleshoot and resolve issues that arise with your automation equipment, no matter where you are or what time of day it is.
Tell us about your needs and we'll put together a service plan that keeps your automation equipment running at its best. Or, if this is an emergency, give us a call. We're always here for you.
Lifecycle Management from JR Automation
The Four Pillars of Lifecycle Management
When engineering is finalized for your system, we will help you identify the right parts to stock for routine or emergency maintenance. Our initial provisioning coordinators will guide your team by jointly assessing routine replacement parts, critical path items, and long-lead items so that you can make proper spare part stocking decisions.
When you need to replenish or purchase additional parts, our inside sales staff will assist you in determining the right part with the right quality at the right price. To keep automation systems operating at peak efficiency, it is important to use high-quality replacement parts, and JR Automation uses only top-of-the-line parts. Each part must meet or surpass a series of critical performance standards. With high-quality replacement parts, our customers realize longer equipment life, optimized uptime, greater efficiency, maximum productivity, and lower overall lifetime cost.
SERVICE YOU CAN COUNT ON
Our service engineers are here 24/7 to respond to emergencies. So if a robot crashes or a part breaks—even in the middle of the night—you can rest assured knowing that we're here around the clock, every day of the year.How can we help?
Tell us about your needs and we'll put together a service plan that keeps your automation equipment running at its best. Or, if this is an emergency, give us a call. We're always here for you.
Email: [email protected]
Non-Emergency and General Support:
(833) 800-7630
Remote Technical and Emergency Support: (833) 820-3380
