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Lifecycle Management from JR Automation

Lifecycle Management from JR Automation

We have a mission to provide customers with the highest possible uptime at the lowest possible lifecycle costs. Simply put, automation solutions are investments. With lifecycle management solutions from JR Automation, manufacturers and distributors can feel at ease knowing you have partnered with a provider who will walk the lifecycle journey with you.

 

Strong Partnerships with our customers are what help make this a successful endeavor. Lifecycle Management is much more than providing parts and services in a timely manner- it’s also about improving uptime and productivity. Our team prioritizes keeping you informed of trends and potential opportunities for improvement.

 

JR Automation is your partner throughout the system’s life, from designing and building your system to supporting it many years after installation and through possible obsolescence. We conduct interviews, assess your team’s skills and capabilities, and develop a customized plan to meet your support requirement. New to automation? You may desire a comprehensive service agreement. Have a well-established manufacturing environment? You may only require an occasional replacement part.

Depending on your company's unique system and needs, lifecycle management services can include:

 

 

  • Initial provisioning
  • Replacement parts
  • Warranty programs
  • Emergency service
  • Training
  • System launch support
  • Remote technical support
  • Preventive maintenance
  • On-site support
  • Modernization and upgrades


Parts
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Modernization
Parts

When engineering is finalized for your system, we will help you identify the right parts to stock for routine or emergency maintenance. Our initial provisioning coordinators will guide your team by jointly assessing routine replacement parts, critical path items, and long-lead items so that you can make proper spare part stocking decisions.

When you need to replenish or purchase additional parts, our inside sales staff will assist you in determining the right part with the right quality at the right price. To keep automation systems operating at peak efficiency, it is important to use high-quality replacement parts, and JR Automation uses only top-of-the-line parts. Each part must meet or surpass a series of critical performance standards. With high-quality replacement parts, our customers realize longer equipment life, optimized uptime, greater efficiency, maximum productivity, and lower overall lifetime cost.

Remote Technical Support
JR Automation’s Technical Support Center is your lifeline when access to skilled engineering expertise is required to respond to an issue with your automated system. Our experienced Technical Support Center technicians are sensitive to urgency and the cost of your downtime. Whether to resolve a troubled situation or help you recollect a maintenance routine, our staff is available 24/7, 365 days a year to support you.
Field Services
JR Automation has a strong bench of technicians stationed throughout the United States to support your day-to-day needs. Whether expertise is required for an emergency repair or you’d like to augment your maintenance team with a preventive maintenance program, we can create the right service agreement to support your system.
Modernizations and Small Projects
Bring new life to your automated system by upgrading, rebuilding, expanding, and/or reconfiguring. We call that Modernization and Small Projects. Within our Lifecycle Management division, JR Automation has dedicated personnel to engineer modifications that improve or change system performance. We recommend modernization and small project programs as your system ages or as changes to your business require the system to perform differently.


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Emergency Support

(833)-820-3380

SERVICE YOU CAN COUNT ON

Our service engineers are here 24/7 to respond to emergencies. So if a robot crashes or a part breaks—even in the middle of the night—you can rest assured knowing that we're here around the clock, every day of the year.
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LOVE WHAT YOU DO
Randy Timmer
Randy has been a part of the JR Automation team for 23 years
JR Automation is on the forefront of new technologies and practices. There is rarely a lack of new, innovative, and exciting equipment and customers to work with. I'm proud to be part of this team.
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How can we help?

Tell us about your needs and we'll put together a service plan that keeps your automation equipment running at its best. Or, if this is an emergency, give us a call. We're always here for you.

Email: [email protected]

Non-Emergency and General Support: 
(833) 800-7630

Remote Technical and Emergency Support: (833) 820-3380

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